Privacy policy
Last updated: 12 December 2025
At IVIES, protecting your personal data is an integral part of our commitment to quality, ethics and transparency. The purpose of this privacy policy is to provide you with clear information about how your data is collected, used and protected when you visit our website or make a purchase.
1. Data collected
We only collect data that is strictly necessary for the proper functioning of our online shop and for customer relationship management.
The information you provide us directly includes your name, contact details, delivery information, e-mail address, telephone number and messages sent to our customer service department. Payment information is processed exclusively by our secure payment providers and is never stored by IVIES.
When you browse our website, certain technical data may be collected automatically, such as your IP address, the type of device or browser used, and the pages viewed. This information allows us to ensure the security of the website and improve the user experience.
2. Use of data
The personal data collected is used to process and ship your orders, track them, manage your customer account and respond to your requests. It may also be used to send you essential information related to your purchases, comply with our legal obligations and improve the overall functioning of our shop.
IVIES formally undertakes never to sell your personal data.
3. Hosting and third-party providers
Our shop is hosted by Shopify, which processes certain data on our behalf in order to host the site, manage the shopping basket, secure payments and prevent fraud. In this context, your data may be stored in countries such as Canada or the United States, where Shopify applies recognised safeguards that comply with GDPR requirements.
Payments are processed exclusively by certified providers such as Shopify Payments, Twint, or credit card networks. IVIES does not have access to your bank details at any time.
3b. Google Services
We use certain services provided by Google LLC, including Google Analytics, Google Merchant Center, and, where applicable, Google Ads, to improve the visibility of our products, analyze website traffic, and optimize your user experience.
In this context, certain technical data (such as IP address, browsing data, or interactions with the site) may be collected via cookies or similar technologies.
This processing is carried out in accordance with Google's privacy policy : https://policies.google.com/privacy.
4. Cookies
Our website uses cookies to facilitate your browsing experience, remember your shopping basket, secure your connection and analyse the website's performance. You can manage or disable cookies via your browser settings. However, some features of the website may be limited if you disable cookies.
5. Legal basis for processing
The processing of your personal data is based on various legal grounds provided for by the GDPR, including the performance of a contract when placing an order, compliance with legal obligations, our legitimate interest in improving and securing the shop, and your consent where required (e.g. for the newsletter or certain cookies).
6. Retention period
Data is only retained for as long as is necessary for its purpose. Information related to orders is retained in accordance with applicable accounting obligations. Customer account data is retained for as long as the account remains active, while data related to the newsletter is retained until you unsubscribe.
7. Your rights
In accordance with Swiss and European legislation, you have the right to access, rectify, delete and transfer your data. You may also withdraw your consent or object to certain types of processing. Any requests relating to the exercise of your rights may be sent to: contact@ivies.ch.
8. Data sharing
Your personal data is only shared with partners who are essential to the operation of the shop, such as Shopify, payment providers, carriers and, where applicable, certain marketing or analytical tools. No data is shared for commercial purposes.
9. Data security
IVIES implements appropriate technical and organisational measures to protect your data against loss, unauthorised access or misuse. Shopify also applies high security standards in line with international norms.
10. Policy changes
This privacy policy may be amended to reflect regulatory or technical changes. The current version is the one published on our website.
11. Contact
Ivies Sàrl
Allée des Prés du Record 29
1040 Echallens, Switzerland
contact@ivies.ch
