Contact us
Do you have a question about a product, an order, a return, or would you simply like to share some feedback? Our team is here to help and will respond as quickly as possible (within 24 to 48 hours, business days). To help us process your request more quickly, please include the following information in your message:
Information to include in your message
- First and last name
- E-mail address
- Phone number (optional)
Subject of your request (please specify in your message)
- Question about a product
- Order / delivery
- Return or exchange
- Technical problem
- Another request
If your request concerns an order, please indicate
- Your order number
- The product in question
- The reason for your request (return, exchange, defect, size, etc.)
- If you have a problem with an item: You can send us a photo of the product directly by email to speed up the processing of your request.
Contact us
Please write to us at the following address: contact@ivies.ch
We make every effort to offer you a responsive and high-quality service.
Data protection
The information you provide is used solely for processing your request and is not shared with any third parties.
